FAQ

EV Charging FAQs

Find the right accessory for your charger or get help with an order.

Choosing & Fit

Will this accessory fit my EV charger?

Fit depends on your exact charger model. Check that its bracket lines up with the mounting holes and that there’s room for the cable and plug. If you’re buying an enclosure, check the inside dimensions and make sure the door can open fully.

Do I need a pedestal, a cover, or an enclosure?

If there’s no suitable wall where you park, look at a pedestal. A cover shelters the charger from above and leaves it easy to reach. An enclosure surrounds the charger. Compare covers and enclosures.

Is the charger included?

Check the package contents on the product page for the option you’ve selected. The charger, cable, or holder in the photo may be shown to illustrate the setup.

What should I send you to check the fit?

Send us the product link, your charger’s model number, and its height, width, and depth. Take one photo from the front and one from the side so we can see the bracket and where the cable comes out. A wider shot of the spot where you plan to mount it also helps.

Installation & Use

Can I put an indoor-only charger outside if I use an enclosure?

No. The charger must be rated for outdoor use. Check where both products can be installed, how much space they need around them, and what the manuals say about ventilation.

When do I need an electrician?

If the job involves installing, moving, or changing charger wiring, talk to a qualified electrician. Use the accessory’s installation guide to check how it mounts.

Where should I put the cable after charging?

Put the plug back in a holder or dock that fits it. Coil the cable as directed in your charger manual and keep it out of the way of feet and tires. See cable storage ideas.

Shipping & Returns

Where can I see shipping options and costs?

Enter your delivery address at checkout to see the shipping options and costs for your order.

How do I request a return?

Contact us before sending the item back. Include your order number and tell us which item you’d like to return.

What if my item arrives damaged or I get the wrong one?

Send us your order number and tell us what arrived. If you can, include photos of the item and its packaging.

Still need help?

Contact uFixed